What is this framework?
You want to serve and you want to do it well. Now you can with the Service Excellence WSQ, a training framework designed for both existing and aspiring service professionals in Singapore.
As a Service Excellence WSQ trainee, you will receive comprehensive customer service training that promises to raise your service standards and help equip you with the skills to take on a wide range of service related jobs.
As an employer, you’ll want your service staff to Go the Extra Mile for your customers and drive business with the skills gained from this industry-validated training framework.
In September 2006, "Provide GEMS Service", a Service Excellence WSQ module, was adopted as a core training module to raise service levels in anticipation of the IMF/Worldbank event. 30,000 IMF service staff received training under this programme.
Service Excellence WSQ has also been adopted by the GEMS Up movement as a capability development programme that enables companies and individuals to further upgrade their service capabilities.
Download
here the Service Excellence WSQ brochure for more information.
"The integration of Service Excellence WSQ programme into our training plan was timely as it helped to reinforce to our staff our emphasis on delivering service with the Asian grace, warmth and care."
Ms Kwa Kim Hwa
Director of Training
Meritus Mandarin Singapore
